Policies

 

Refund/Return Policy  

Custom printed orders are NON-refundable.  If there is an issue with your order, we will be happy to work with you to come to a solution.  Orders are NOT refundable for reasons including the following:

  1. The wrong size/color/item/quantity is ordered.
  2. The uploaded artwork was not of good quality and printed pixelated or incorrectly.
  3. A package was lost or damaged in transit (in this case, we usually reprint and reship the order).
  4. There are small variations within the order. This is normal due to our printing processes.

In order to resolve cases, we must be contacted via email (info@majorpromotions.net) within 10 calendar days of the time that the product was delivered.  When contacting us with an issue, please be sure to include photos and an explanation of the issue for our reference.  All issues are handled on a case by case basis.  In most cases, we do not cover the shipping cost of a returned item.  Do NOT return items without prior return authorization.  Items returned without prior authorization will not be returned or refunded.
In an effort to reduce the impact on the environment of products that may be returned with authorization, MajorPromotions.net reserves the right to donate or recycle any returned items as deemed appropriate in its sole discretion.